I haven't wiped my cache's partition or done a factory reset, but there are people who were experiencing the same problem who did and reported that it did not change anything, so I'm saving that option as a last resort. Tried to turn off "Switch Access" (phone doesn't have that option).Ran phone in Safe Mode (problem persists).Removed the SIM cards and put them back on (problem persists).Checked if phone is overheating (it's not).Toggled Wi-fi and mobile data on and off.Used CC cleaner to clean everything else.What I've done so far to isolate the problem / attempt to fix it: There's more than 1GB of storage left (phone worked fine before even with only 400+ MB of storage left).
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Most people reported the problem after their phone got an OS upgrade, but I have no idea when my phone was last updated (I don't recall seeing any alert about my phone's OS being updated) or if Android phones' OS ever get updated after purchase. The problem also appears to have been happening as early as 2010 based on similar tech support questions that I saw. I also read complaints from iPhone users who described the same issue.
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The issue doesn't appear to be exclusive to my device as I read people with Nexus, One Plus One, Samsung, and Motorolla phones who experienced the same problem. This worked for several hours yesterday, but now, even if the phone didn't go to sleep (the screen goes dark on its own while I'm in the middle of using it) or was not plugged into a charger, it keeps restarting on its own.
I set the phone's display to "never sleep" and I also disabled the lock so I won't have to press the power button to unlock it. It also happens when I plug the phone into a charger or connect it to my computer via USB. I'm not sure what's causing it, but I noticed that the problem happens after my phone went to sleep due to inactivity or if I pressed the power button to wake it from sleep. It was working fine until yesterday afternoon, but it suddenly started restarting out of nowhere (it was literally just lying on the table on idle mode) and got stuck on a restart loop. I'm having some issues with my ZenFone 5 (TOOJ).